Complaints Handling Procedure
Babington Holmes Ltd have a Complaints Handling Procedure (CHP) in place. Our CHP has two stages. Stage one of the CHP gives our firm the opportunity to review and consider your complaint in full. Our firm will try to resolve your complaint to your satisfaction. If you are not happy with our response, you will have the opportunity to take your complaint to stage two. Stage two gives you, the client, the opportunity to have your complaint reviewed and considered by an independent redress provider.
Stage One
If you have spoken to us about your complaint, please put the details of your complaint in writing. We ask that you put your complaint in writing to make sure that we have a full understanding of the reasons for your complaint. Please send your written complaint to:
William Tree or Mark Holmes,
Babington Holmes Ltd,
High Street,
Nettleham,
Lincolnshire,
LN2 2PG
Tel: 07951 726819 or 07876 888747
Email: info@babingtonholmes.co.uk
Website: www.babingtonholmes.co.uk
We will consider your complaint as quickly as possible, and will acknowledge receipt of your complaint within 7 days. If we are not able to give you a full response, we will update you within 28 days.
Stage Two
If we are unable to agree on how to resolve your complaint then you have the opportunity to take your complaint to an independent redress provider. We have chosen to use the following redress providers:
For Consumer Clients:
Centre for Effective Dispute Resolution,
70 Fleet Street,
London,
EC4Y 1EU
Tel: 0207 536 6116
Email: applications@cedr.com
Website: www.cedr.com/mediation-services
For Business-to-Business clients:
RICS Dispute Resolution Service,
55 Colmore Row,
Birmingham,
B3 2AA
Tel: 020 7334 3806
Email: drs@rics.org